Exhibitor FAQ

Booking A Stand at FIREX International

What sponsorship opportunities are available at the event?

Please contact James Nash, Sales Manager on james.nash@ubm.com for further information about the sponsorship opportunities available at the show.

I am interested in exhibiting at FIREX International. How do I get started?

Please contact a member of the FIREX International team who will advise on stand availability and pricing.

Facilities at Excel London

Is there parking at the venue?

Yes, please click here to find out more.

Preparations for Exhibiting

Who do I contact about building my stand?

Please contact Helen Turner, Operations Manager on firexcustomerservice@ubm.com or 0207 921 8166.

When will I receive my exhibitor badges?

Exhibitor badges can be collected from the registration points at FIREX International. They'll be available for collection on the Saturday before FIREX International opens. 

When will I receive my contractor badges?

Contractor Badges should be ordered prior to going on site and can be ordered via the link in the technical manual. You will receive a e-badge which you are required to bring with you for your first day onsite. 

What should I do if the details on my badges are incorrect?

When you arrive onsite, the badge query desk can amend any details and print off a revised version of your badge.

What is the shipping address of FIREX International?

Your company name
Your stand number

FIREX International 2017
ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
UK 

If you have any questions please contact us.

What are the show opening times?

Tuesday 20 June 2017 - 10:00 - 17:00
Wednesday 21 June 2017 - 10:00 - 17:00
Thursday 22 June 2017 - 10:00 - 16:00

My password to access the exhibitor secure zone isn't working. What should I do?

Please contact Rachel Eaton, Portfolio Support Manager on rachel.eaton@ubm.com

I would like some help with PR & marketing in the run up to the show. What can I do?

Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, which contains essential information on how to maximise your investment at the show. Alternatively contact the PR & marketing team.

I have lost / not received my password to access the exhibitor secure zone. What should I do?

Please complete the password request form on the Exhibitor Zone login page. Your password will then be emailed to you.

I have accessed the exhibitor secure zone, but cannot access the exhibitor technical manual / PR & Marketing Guide. What should I do?

Please contact Rachel Eaton, Portfolio Support Manager on rachel.eaton@ubm.com

I can access the exhibitor technical manual, but do not understand how to use it. What should I do?

Please contact Henrietta Collier on firexcustomerservice@ubm.com or 02079218166.

How do I create my own page on the FIREX International website?

Our website attracts massive visitor traffic in the lead up to the show and we've made it easy for all our exhibitors to promote themselves and their new products. You can access your page through the Directory using the password sent to you via email. For any queries regarding the extranet facility, please contact Rachel Eaton, Portfolio Support Manager on rachel.eaton@ubm.com

How do I access the PR and marketing guide?

The PR & marketing guide is accessed through the Exhibitor Zone - log-in using the password sent to you via email and click on the 'PR & marketing guide' link. If you have problems with your log-in or password, please contact Rachel Eaton, Portfolio Support Manager on rachel.eaton@ubm.com

How do I access the exhibitor technical manual?

The exhibitor technical manual is accessed through the exhibitor zone: you will be notified when this is available and supplied with your password.

Can I submit press releases to appear on the FIREX International website?

Yes, you can upload your press releases via the Exhibitor Zone.

Can I nominate my important clients for VIP status?

Yes, you can nominate up to 20 of your most important clients to receive a VIP upgrade which includes use of the VIP facilities at the show. Please refer to the PR & marketing guide, accessed through the  Exhibitor Zone, for further details. 

Are there any products that are restricted by UK customs?

British law has always been very strict about who can own or move firearms, ammunition and explosives but the rules are now even more stringent in light of the heightened risk of terrorism. All firearms and explosives must be licensed and there is a total ban on offensive weapons such as knuckle-dusters and flick knives.
It is also against the law to import:
High voltage electric ‘stun guns’.
Pepper sprays, CS gas canisters and other self defence sprays. 
High-powered air rifles.  
Martial Arts weapons such as death stars and sword sticks.
Knives that have a concealed blade. 
You may bring component parts of firearms into the country, unless you have a licence for the weapon for which the parts are intended as components may be put to illegal uses. 
All firearms must have a police shotgun licence or firearm certificate. 

Please do not attempt to bring any of the above mentioned products to FIREX. Failure to heed this warning will result in immediate expulsion from the show and possible prosecution. 

Am I entitled to a free entry in the official FIREX International Event Guide?

Yes, as an exhibitor at FIREX International, you are entitled to a free entry in the official Event Guide, distributed free of charge to all pre-registered visitors. Please make sure your profile is up to date on the Directory using the password sent to you via email. For any queries regarding the extranet facility, please contact Rachel Eaton, Portfolio Support Manager on rachel.eaton@ubm.com

Registration and Entry

I didn't find an answer to my question here. Who should I contact for more information?

The event team for FIREX International is here to help and would be happy to assist you with any additional queries that you may have.