Visitor FAQ


When does FIREX International take place and where?

Opening Times:

  • Tuesday 8 September: 10:00am–5:00–pm
  • Wednesday 9 September: 10:00am–5:00pm
  • Thursday 10 September: 10:00am–4:00pm

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL


Will I receive my FIREX visitor badge by post?

You will receive a digital version of your badge, rather than a physical badge in the post. Simply print this off and bring it with you on the day; if you don't have access to a printer, we have printers at the entrance when you arrive.


What if I’ve lost or forgotten my badge when I arrive?

It’s not a problem! Simply go to the sign-posted registration area and the registration staff will assist you with printing your badge.


Can I register when I arrive?

Yes, although we would recommend you do this in advance. If you’re not on our systems and don’t have a badge or e-invite, you may have to queue and your entry to the show will be delayed.


What should I do if the details on my badge are incorrect?

Drop an email to [email protected], and one of our customer service team will be able to help you.


Can I attend the FIREX International as a student?

Students are permitted entry to FIREX by prior arrangement only. Please contact us for further information and guidelines.


How can I register my colleagues for FIREX?

Simply send an invite to a colleague. They then just need to fill out a few short questions to register to ensure we can send them relevant information in the run-up to the show.


Can I bring children to FIREX?

FIREX International is a trade event, and the nature of the exhibits and our attendees reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times, including during build up, the open days and breakdown of the exhibition. No alternative facilities will be provided.


As a visitor to FIREX International, do I have access to the other co-located shows?

Yes! Your badge gives you free access into eight other co-located shows including IFSEC International, Counter Terror Expo, Facilities Show, Intelligent Building Europe and more. Pick and choose seminar sessions across any show, network and meet with hundreds more suppliers across counter terrorism, fire safety, smart building technology and more.


Is there free WiFi at FIREX International?

There are two WiFi options within the venue: ExCeL FREE or ExCeL Free fast. You can log in using your social media accounts or by directly by filling in your details.


Where can I eat at FIREX International?

Themed cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.


Is there a cash point at FIREX?

Full banking facilities are available at ExCeL London.


Is there a cloakroom for bags and coats at FIREX?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.


Is there parking at FIREX International?

Yes, there is parking underneath the ExCeL. It is £20 a day. You can pre-book your parking here.


Is there a map of the car park at FIREX?

Please find a link to a map of the car park.


Are there disabled parking bays at FIREX International?

There are a number of disabled parking bays that are spread across the car park, that you can see in the car park map.


Are there any facilities for disabled people at FIREX?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts.


Are there any cycle racks FIREX?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.


Where can I find help points at FIREX?

There are help points by the main entrances and look out for show makers wearing blue shirts that say “I’m here to HELP”.