Exhibitor FAQ


Who do I contact about building my stand for FIREX International?

Please contact our customer service team here [email protected] or 0208 052 0660.


Where can I apply for a visa?

To apply for your visa invitation letter you need to first be registered as an Exhibitor. Then, once registration is open, we can send you a link to a visa application form. If you have any follow up questions, please email [email protected]. Please allow 5 working days for processing.


How do you ensure attendees' safety and health at FIREX International?

When you join our event, you can expect to see that health and safety is a priority and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience. All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the full range of standards and guidelines described in the Informa AllSecure guidebook.​ For the latest information please click here.


What is the shipping address of FIREX International?

Your company name
Your stand number
FIREX International 2022
ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
UK

If you have any questions please contact our customer service team here FIREXcustomerserv[email protected] or 0208 052 0660.


I would like some help with PR and marketing in the run-up to the show. What can I do?

Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, which contains essential information on how to maximise your investment at the show. Alternatively, contact the PR & marketing team.


I have lost/not received my password to access the exhibitor secure zone. What should I do?

Please contact our customer service team here [email protected] or 0208 052 0660.


I cannot access the exhibitor technical manual or do not understand how to use it. What should I do?

Please contact our customer service team here [email protected] or 0208 052 0660.


How do I access the exhibitor technical manual?

The exhibitor technical manual is accessed through the Exhibitor zone: you will be notified when this is available and supplied with your password.


Can I submit press releases to appear on the FIREX International website?

Yes, you can upload your press releases via the Exhibitor Zone.


Are there any products that are restricted by UK customs?

British law has always been very strict about who can own or move firearms, ammunition and explosives but the rules are now even more stringent in light of the heightened risk of terrorism. All firearms and explosives must be licensed and there is a total ban on offensive weapons such as knuckle-dusters and flick knives.

It is also against the law to import:

  • High voltage electric ‘stun guns’.
  • Pepper sprays, CS gas canisters and other self-defence sprays.
  • High-powered air rifles.
  • Martial Arts weapons such as death stars and sword sticks.
  • Knives that have a concealed blade.

You may bring component parts of firearms into the country unless you have a licence for the weapon for which the parts are intended as components may be put to illegal uses.

All firearms must have a police shotgun licence or firearm certificate.

Please do not attempt to bring any of the above-mentioned products to FIREX. Failure to heed this warning will result in immediate expulsion from the show and possible prosecution.