Visitor FAQ


When does FIREX International take place and where?

Opening Times:

  • Tuesday 17 May 2022: 10:00am – 5:00pm
  • Wednesday 18 May 2022: 10:00am – 5:00pm
  • Thursday 19 May 2022: 10:00am – 4:00pm

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL


What steps are being taken to ensure attendee safety with regards to COVID-19?

When you join our event, you can expect to see that health and safety is a priority and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience. All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the full range of standards and guidelines described in the Informa AllSecure guidebook.​ For the latest information please click here.


When will I receive my badge?

Your badge will be emailed to the email address provided when registering. Please print this badge and bring it with you when you arrive. If you have not received this please come and see us at the registration help desk.


Can I register when I arrive?

Yes, you can, although we strongly advise you to pre-register in advance to make sure your attendance is as seamless and safe as possible. If you’re not on our systems and don’t have a badge, you may have to queue and your entry to the show will be delayed.


What should I do if the details on my badge are incorrect?

Drop an email to [email protected], and one of our customer service team will be able to help you.


Can I attend FIREX International as a student?

Students are permitted entry to FIREX International by prior arrangement only. Please contact us for further information and guidelines.


Can I bring children to FIREX International?

FIREX International is a trade event, and the nature of the exhibits and our attendees reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times, including during build-up, the open days and breakdown of the exhibition. No alternative facilities will be provided.


As a visitor to FIREX International, do I have access to the other co-located shows?

Yes! Your badge gives you free access to five other co-located shows including IFSEC International, Safety & Health Expo, Facilities Show and more. Pick and choose seminar sessions across any show, network and meet with hundreds more suppliers across security, health and safety, facilities management and more.


I'm press - how do I register?

Please register via the website and select 'press' on the registration form for the question relating to industry type.


Is there free WiFi at FIREX International?

The free venue Wifi network is '_ExCeL FREE Wi-Fi", that is suitable for browsing, social media, and email.


Where can I eat at FIREX International?

Cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.


Is there a cash point at the venue?

Full banking facilities are available at ExCeL London.


Is there a cloakroom?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.


Where can I park my car?

There is parking underneath the ExCeL, which is free for visitors up to 2,500 spaces. Pre-booking parking will be open soon so check back here shortly.


Is there a map of the car park?


Are there disabled parking bays?

There are a number of disabled parking bays that are spread across the car park, that you can see in the car park map.


Are there any facilities for disabled people?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts. ExCeL London is wheelchair friendly, and those booths on raised platforms have wheelchair access ramps.

We keep a number of reserved seats for disabled attendees in the conference rooms. Accessibility features will be highlighted on all floorplans and maps. Opportunity for attendees to reach out and request support while onsite.


Are there any cycle racks?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.


How do I get a VISA letter?

To apply for your visa invitation letter you need to first be registered as a visitor. If you have registered already and need a VISA letter, please email [email protected]. Please allow 5 working days for processing.


How does FIREX International embrace diversity & inclusion?

The theatres have a diverse panel of speakers. We are hosting Women in Health & Safety and Women in Fire Safety which includes diverse panels and in particular women to talk about their role in the industry. 

Show photography, video work and online published material co-ordinated under an active diversity directive, ensuring equal representation for all.


How are we trying to be sustainable?

These events are powered by renewable electricity, making its energy usage carbon neutral. We proudly support charities like RoSPA at stand SH2210 and the British Heart Foundation at stand SH2432. We help foster the next generation of security & fire professionals by supporting Engineers of Tomorrow at stand IF2450. Minimising the level of single-use plastic during the event through eliminating plastic straws and food packaging.

Integrating sustainability as part of the event’s content, please see the full program of the onsite theatres and show zones to discover more. We’ve made our event guide digital and are carefully designing our feature areas and signage to decrease the level of waste generated.