Exhibitor FAQ

Booking A Stand at FIREX International

What sponsorship opportunities are available at the event?

There are plenty of sponsorship opportunities available. As well as being highly visible at the show itself, your brand will feature in all relevant marketing materials and you will receive the data of those who engage with your feature area. Get in touch with Bradley Horne, [email protected] for more information and to discuss your requirements. 

View the 2020 Event Brochure here

I am interested in exhibiting at FIREX International. How do I get started?

To find out more about exhibiting opportunities and pricing, simply submit this form and a member of the FIREX team will be in touch shortly. 

View the 2020 Event Brochure here

Facilities at Excel London

Is there parking at the venue?

Yes, there is parking underneath the ExCeL. It is £20 a day. You can pre-book your parking here

Preparations for Exhibiting

Who do I contact about building my stand for FIREX International?

Please contact our customer service team here [email protected] or 0207 921 8166.

Where can I apply for a visa?

To apply for your visa invitation letter you need to first be registered as an Exhibitor. If you are already registered, please submit the form via the following link: https://registration.n200.com/survey/176zroaa50qcz. If you have any follow up questions, please email [email protected]. Please allow 5 working days for processing.

When will I receive my exhibitor badges?

Exhibitor badges can be collected from the registration points at FIREX International. They'll be available for collection on the Saturday before FIREX International opens. 

When will I receive my contractor badges?

Contractor Badges should be ordered prior to going on site and can be ordered via the link in the technical manual. You will receive a e-badge which you are required to bring with you for your first day onsite. 

What time does FIREX International open?

Tuesday 8 September 2020 - 10:00 - 17:00
Wednesday 9 September 2020 - 10:00 - 17:00
Thursday 10 September 2020 - 10:00 - 16:00

What should I do if the details on my badges are incorrect?

When you arrive onsite, the badge query desk can amend any details and print off a revised version of your badge.

What is the shipping address of FIREX International?

Your company name
Your stand number

FIREX International 2017
ExCeL London
One Western Gateway
Royal Victoria Dock
E16 1XL

If you have any questions please contact us.

My password to access the exhibitor secure zone isn't working. What should I do?

Please contact our customer service team, on [email protected] or 02079218166.

I would like some help with PR & marketing in the run up to the show. What can I do?

Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, which contains essential information on how to maximise your investment at the show. Alternatively contact the PR & marketing team.

I have lost / not received my password to access the exhibitor secure zone. What should I do?

Please contact Naomi Cutmore, Customer Service Representative, on [email protected].

I cannot access the exhibitor technical manual or do not understand how to use it. What should I do?

Please contact Naomi Cutmore, Customer Service Representative on [email protected]

How do I access the exhibitor technical manual?

The exhibitor technical manual is accessed through the exhibitor zone: you will be notified when this is available and supplied with your password.

Can I submit press releases to appear on the FIREX International website?

Yes, you can upload your press releases via the Exhibitor Zone.

Can I nominate my important clients for VIP status?

Yes, you can nominate up to 20 of your most important clients to receive a VIP upgrade which includes use of the VIP facilities at the show. Please refer to the PR & marketing guide, accessed through the  Exhibitor Zone, for further details. 

Are there any products that are restricted by UK customs?

British law has always been very strict about who can own or move firearms, ammunition and explosives but the rules are now even more stringent in light of the heightened risk of terrorism. All firearms and explosives must be licensed and there is a total ban on offensive weapons such as knuckle-dusters and flick knives.
It is also against the law to import:
High voltage electric ‘stun guns’.
Pepper sprays, CS gas canisters and other self defence sprays. 
High-powered air rifles.  
Martial Arts weapons such as death stars and sword sticks.
Knives that have a concealed blade. 
You may bring component parts of firearms into the country, unless you have a licence for the weapon for which the parts are intended as components may be put to illegal uses. 
All firearms must have a police shotgun licence or firearm certificate. 

Please do not attempt to bring any of the above mentioned products to FIREX. Failure to heed this warning will result in immediate expulsion from the show and possible prosecution. 

Am I entitled to a free entry in the official FIREX International Event Guide?

Yes, as an exhibitor at FIREX International, you are entitled to a free entry in the official Event Guide, distributed free of charge to all pre-registered visitors. Please make sure your profile is up to date on the Directory using the password sent to you via email.

Registration and Entry

I didn't find an answer to my question here. Who should I contact for more information?

The event team for FIREX International is here to help and would be happy to assist you with any additional queries that you may have.