Visitor FAQ

Facilities at Excel London

Where can I find help points?

There are help points by the main entrances and look out for show makers wearing blue shirts that say “I’m here to HELP”.

Where can I eat?

Themed cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.

It is Ramadan during this event, will there be a prayer room?

Yes. It will be located between WRAPID and the S9 boulevard shutter.

Is there parking at the venue?

Yes, please click here to find out more.

Is there free WiFi?

There are two WiFi options within the venue: ExCeL FREE or ExCeL Free fast. You can log in using your social media accounts or by directly by filling in your details.

Is there a map of the car park?
Is there a cloakroom for bags and coats?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.

Is there a cash point?

Full banking facilities are available at ExCeL London.

Are there disabled parking bays and if so, where are they located?

There are a number of disabled parking bays that are spread across the car park. See car park map for more details.

Are there any facilities for disabled people?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts.

Are there any cycle racks?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.

Registration and Entry

When will I receive my visitor badge?

You won’t receive a physical badge in the post, rather you will be sent a digital version of your badge. Simply print this off and bring it with you on the day, if you don't have access to a printer, we have printers at the entrance when you arrive.

When does FIREX International take place and where?

Opening Times 

Tues 20 June 201710:00 - 17:00Wed 21 June 201710:00 - 17:00Thurs 22 June 201710:00 - 16:00

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL

What should I do if the details on my badge are incorrect?

Call our ticket hotline on 0844 557 2324.

What if I’ve lost or forgotten my badge when I arrive?

It’s not a problem! Simply go to the sign-posted registration area and the registration staff will assist you with printing your badge. 

I am able to attend the show as a student?

Students are permitted entry to FIREX by prior arrangement only. Please contact us for further information and guidelines. 

How can I register my colleagues?

Your colleagues can register online. We simply need them to complete some short questions to register to ensure we can send them relevant information in the run-up to the show. 

Can I register when I arrive?

Yes, however we would recommend you do this in advance. If you’re not on our systems and don’t have a badge or e-invite, you may have to queue and your entry to the show will be delayed. 

Can I bring children?

Persons under the age of 16 are not permitted to attend the exhibition due to the nature of some of the products on display.

As a visitor to FIREX International, do I have access to the other shows in the Protection and Management Week?

Yes! Your badge gives you free access into IFSEC International, the Facilities Show, Safety & Health Expo, Energy and Environment Expo and the Service Management Expo and all of the features these provide, including the free education sessions, networking and the chance to meet leading solutions providers.